University Health Services: Walk-In Clinic Case Solution.
The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The administrator of the clinic must appraise the new system and decide what further changes to make.
Other Recommendations Pre-Triage System Triage System Managing Demand Managing Capacity Triage System Wait Times Pre-Triage Wait Times Utilize 3 reserved Exam Rooms Expand Nurse Practitioners ability beyond the 13 approved categories Adjust Staffing Levels to meet Demand.
University Health Services: Walk-In Clinic case study solution, University Health Services: Walk-In Clinic case study analysis, Subjects Covered Operating systems Operations management by David H. Maister, Shauna Doyle, Rocco Pigneri Source: HBS Premier Case Collection 13 pages. Pub.
University Health Services: Walk-In Clinic case analysis, University Health Services: Walk-In Clinic case study solution, University Health Services: Walk-In Clinic xls file, University Health Services: Walk-In Clinic excel file, Subjects Covered Operating systems Operations management by David H. Maister, Shauna Doyle, Rocco Pigneri Source: HBS Premier Case Collection 13 pages.
This paper presents a case study on the use of mathematical-computer models in developing operating policies for a university-health-service outpatient clinic. Based on results predicted by the models, actual policy changes were made in the system; the paper compares the subsequent real-world results with those predicted by the models. The comparison demonstrated the validity of the models.
The walk-in clinic for general outpatient care at a large university finds complaints about excessive waiting times. The system will be modified to provide for the initial screening of incoming patients to route them to appropriate health care providers. The administrator of the hospital must assess the new system and decide which to make further changes.
Important Notice - Walk-In Clinic (100 Marie Curie) Access. Dear patient, Due to the increase in demand and limited resources, access to our walk-in clinic services at the University of Ottawa Health Services (located at 100 Marie Curie) will only be available to patients who meet one of the following criteria.